FAQ
- What is the cost for domains?
The cost is $140 US for every 2 years. This is the same for
registering a new domain or renewing.
- How can we pay?
You can pay by Visa, MasterCard, or Bitcoin. All amounts shown are in US Dollars.
- How do I transfer domain to someone else or change email address?
These are done the same way. You get an "auth code" for the
domain from the old account. Then at the new account/email
you use this "auth code" to authorize a transfer of the domain
to the new email/account. This works both within zenaida.cate.ai
and to other registrars, though there is a $140 cost when transferring in
from another registrar and other registrars probably charge something
when you transfer from zenaida to them.
- What is the name that will show up on my credit card statement?
It should show as "zenaida.cate.ai/12644973255". The company name is "Cate.AI Ltd.".
- If I have a problem how can I contact someone?
Send email to "vincecate@gmail.com". If you start your email
subject with "Zenaida" it will be sorted to the top and not lost in spam.
It will also show me you read the FAQ, which I want to encourage.
If you send email several times I will probably filter email from you so that
you don't need to do that in the future.
You can call on Monday or Friday
from 8:30 am to 3:00 pm Eastern time at 264-497-3255.
- How soon after payment does a domain start working?
The nameservers should start working within 3 hours.
- Can I get a refund?
If you contact support within 3 days of a new purchase you can get a refund.
- Can we buy anything other than ".ai" domains?
This site only handles sales of ".ai",
".com.ai", ".net.ai", ".org.ai", ".off.ai" domains.
- What are the rules for using AI domains?
The usage must not violate the laws of Anguilla.
In particular, fraud is against the law. For example,
any domain that is trying to trick users into
thinking they are at another website so they will enter
their user name and password is committing fraud.
The domain will be either removed or given to the
people who own the domain that was being impersonated
so they can put up a warning or any info they want.
- What happens if we don't pay to renew a domain?
We will attempt to email you as the expiration date approaches.
Please note that any domain past due may be deleted. You
should not count on any grace period.
It may be possible to renew a domain up to 30 days
after expiration but please don't depend on this.
If you do this there is an extra $140 charge.
- What happens if we don't pay to renew a domain?
We will attempt to email you as the expiration date approaches.
Please note that any domain past due may be deleted. You
should not count on any grace period.
It may be possible to renew a domain up to 30 days
after expiration but please don't depend on this.
If you do this there is an extra $140 charge.
- Auto-Renew
You can set "auto-renew" under user settings. When on this makes
all domains auto-renew. When off you can set individual domains to
auto-renew or not.
- Restore
You must have at least $350 in your balance before doing a restore.
After a restore there will need to be a renew as well. If you don't
have enough for both operations you can lose the restore money.
- What is your privacy policy?
The whois registry uses EU privacy policy.
- Where does the name Zenaida come from?
Zenaida is the name of the Anguilla national bird.
- I get an error when the i-frame / pop up for putting in the card number comes
We don't ever see your credit card numbers. The way it works
is a pop up window from merchants.4csonline.com actually asks for your
card number. You need to allow i-frames from that site.
You can go here to learn how.
The cost is $140 US for every 2 years. This is the same for registering a new domain or renewing.
You can pay by Visa, MasterCard, or Bitcoin. All amounts shown are in US Dollars.
It should show as "zenaida.cate.ai/12644973255". The company name is "Cate.AI Ltd.".
Send email to "vincecate@gmail.com". If you start your email subject with "Zenaida" it will be sorted to the top and not lost in spam. It will also show me you read the FAQ, which I want to encourage. If you send email several times I will probably filter email from you so that you don't need to do that in the future. You can call on Monday or Friday from 8:30 am to 3:00 pm Eastern time at 264-497-3255.
The nameservers should start working within 3 hours.
If you contact support within 3 days of a new purchase you can get a refund.
This site only handles sales of ".ai", ".com.ai", ".net.ai", ".org.ai", ".off.ai" domains.
The usage must not violate the laws of Anguilla. In particular, fraud is against the law. For example, any domain that is trying to trick users into thinking they are at another website so they will enter their user name and password is committing fraud. The domain will be either removed or given to the people who own the domain that was being impersonated so they can put up a warning or any info they want.
We will attempt to email you as the expiration date approaches. Please note that any domain past due may be deleted. You should not count on any grace period. It may be possible to renew a domain up to 30 days after expiration but please don't depend on this. If you do this there is an extra $140 charge.
We will attempt to email you as the expiration date approaches. Please note that any domain past due may be deleted. You should not count on any grace period. It may be possible to renew a domain up to 30 days after expiration but please don't depend on this. If you do this there is an extra $140 charge.
You can set "auto-renew" under user settings. When on this makes all domains auto-renew. When off you can set individual domains to auto-renew or not.
You must have at least $350 in your balance before doing a restore. After a restore there will need to be a renew as well. If you don't have enough for both operations you can lose the restore money.
The whois registry uses EU privacy policy.
Zenaida is the name of the Anguilla national bird.